Terms And Conditions

     

    Terms and Conditions

    Last updated: 06.29.2026

    Agreement to Our Legal Terms

    We are ID Creative LLC (“Company,” “we,” “us,” or “our”), a company registered in Wyoming, United States.

    Our business address is:

    ID Creative LLC
    1309 Coffeen Avenue
    STE 1200
    Sheridan, WY 82801
    United States

    We operate the website enervio.io and provide lead generation, marketing, automation, and software related services under the Enervio brand.

    These Terms and Conditions apply to your access to and use of our website, platform, software, lead generation services, marketing services, communication systems, dashboards, reports, forms, automations, and any related products or services that link to these Terms.

    By using our Services, you agree to these Terms. If you do not agree, you must stop using our Services.

    You can contact us at:

    [email protected]

    1. Our Services

    Enervio is a lead generation and growth service for solar and home service businesses.

    Our Services may include:

    • Paid advertising campaign setup and management
    • Lead generation campaigns
    • Landing pages and forms
    • Enervio software access
    • Lead delivery dashboards
    • Email, SMS, WhatsApp, or call follow up systems
    • Estimate and offer automation
    • Reporting and analytics
    • Client onboarding and campaign support
    • Other marketing, software, and automation services

    Some plans or agreements may include lead volume targets, such as 60+ leads per month, but only when this is clearly stated in a separate proposal, order form, invoice, or written agreement between you and us.

    Unless we specifically agree otherwise in writing, we do not guarantee a specific number of sales, appointments, closed deals, revenue, profit, or return on investment.

    Lead generation results depend on many factors outside our full control, including your market, offer, pricing, sales process, follow up speed, ad budget, competition, seasonality, and platform performance.

    1. Business Users Only

    Our Services are intended for business users only.

    You must be at least 18 years old to use our Services.

    By using our Services, you confirm that:

    • You are at least 18 years old
    • You have legal authority to accept these Terms
    • If you use the Services for a company, you are authorized to act on behalf of that company
    • The information you provide to us is true, accurate, and complete

    Our Services are not intended for children or personal consumer use.

    1. Accounts and Registration

    You may need to create an account to use certain parts of our Services.

    You are responsible for keeping your login information secure.

    You agree not to share your password or allow unauthorized access to your account.

    You are responsible for all activity under your account.

    We may suspend or terminate your account if we believe your account is being misused, used fraudulently, or used in a way that violates these Terms.

    1. Client Responsibilities

    To provide our Services properly, we may need information, access, or approvals from you.

    You agree to provide accurate and timely information, including when needed:

    • Business details
    • Service areas
    • Offers and pricing
    • Logos and brand materials
    • Website access
    • Advertising account access
    • CRM or communication tool access
    • SMS, email, or phone system information
    • Sales team contact details
    • Campaign approvals
    • Payment information

    You are responsible for your own sales process, customer communication, licensing, service delivery, and compliance with laws that apply to your business.

    We are not responsible for lost opportunities caused by delayed follow up, missed calls, poor sales handling, wrong information provided by you, or lack of response from your team.

    1. Purchases and Payment

    We accept the payment methods shown at checkout, invoice, or in your written agreement.

    You agree to provide current, complete, and accurate payment and billing information.

    You authorize us to charge your selected payment method for all agreed fees, subscriptions, ad management fees, software fees, service fees, setup fees, and any other charges agreed between you and us.

    Unless stated otherwise in writing:

    • Payments are due according to the invoice or agreement
    • Fees are payable in US dollars
    • Late payments may result in paused work, paused campaigns, or suspended access
    • We may update prices with notice where required by law or by agreement

    Advertising spend may be paid directly by you to the advertising platform, or may be managed through us if agreed separately.

    1. Subscriptions and Cancellation

    Some Services may be offered on a monthly subscription or recurring basis.

    Your subscription will continue and renew automatically unless canceled according to the terms of your plan or written agreement.

    You may cancel your subscription by contacting us at:

    [email protected]

    Cancellation takes effect at the end of the current paid billing period unless stated otherwise in writing.

    We do not provide refunds for already completed work, used services, advertising spend, setup work, or active billing periods unless we specifically agree in writing.

    1. No Guarantee of Sales or Revenue

    We work to generate leads and improve your marketing performance, but we cannot guarantee:

    • Closed sales
    • Booked appointments
    • Revenue
    • Profit
    • Return on ad spend
    • Financing approval
    • Customer eligibility
    • Customer response
    • Installation completion
    • Utility approval
    • Government incentives
    • Platform approval from Meta, Google, Twilio, WhatsApp, or other third parties

    Any lead, estimate, savings projection, solar calculation, or campaign result shown through our Services is an estimate and should not be treated as a final financial, legal, tax, engineering, or installation guarantee.

    1. Third Party Platforms

    Our Services may depend on third party platforms, including but not limited to:

    • Meta
    • Google
    • Microsoft
    • Twilio
    • WhatsApp
    • Email providers
    • Hosting providers
    • CRM systems
    • Calendar tools
    • Payment processors
    • Analytics tools

    We are not responsible for outages, delays, account restrictions, rejected verifications, policy changes, price changes, delivery issues, or other problems caused by third party platforms.

    If a third party platform blocks, rejects, delays, or limits your account, campaign, number, message, verification, or integration, we will try to help where reasonable, but we cannot guarantee approval or resolution.

    1. SMS, Email, WhatsApp, and Communication Compliance

    If our Services include SMS, email, WhatsApp, phone calls, AI voice, or other communication tools, you are responsible for making sure your business follows all applicable communication laws and platform rules.

    This may include rules related to:

    • Consent
    • Opt in language
    • Opt out requests
    • TCPA
    • 10DLC
    • CAN SPAM
    • WhatsApp rules
    • Carrier rules
    • Local advertising and privacy laws

    You agree not to use our Services to send spam, illegal messages, misleading offers, or messages to people who have not properly consented.

    We may suspend communication features if we believe there is abuse, compliance risk, or platform risk.

    1. Intellectual Property

    We own or license the intellectual property used in our Services, including our software, website, systems, workflows, dashboards, designs, copy, code, automations, reports, trademarks, and brand assets.

    You may use our Services only for your internal business purposes.

    You may not copy, resell, reproduce, reverse engineer, scrape, clone, distribute, or use our software, systems, or materials to build a competing product or service.

    You keep ownership of the business materials you provide to us, such as your logo, photos, videos, offers, testimonials, and brand assets.

    You give us permission to use those materials only as needed to provide the Services, run campaigns, build landing pages, create ads, deliver leads, and support your account.

    We will not claim ownership of your company materials.

    1. Use of Client Name, Logo, and Results

    Unless you tell us otherwise in writing, you allow us to use your company name, logo, public website, and general campaign results in our portfolio, case studies, sales materials, or marketing.

    We will not publish confidential information, private customer data, or sensitive business details without your permission.

    If you do not want us to use your name or logo publicly, you can email us at:

    [email protected]

    1. Prohibited Activities

    You agree not to use the Services to:

    • Break any law or regulation
    • Send spam or unauthorized messages
    • Mislead customers
    • Upload viruses or harmful code
    • Try to access systems without permission
    • Copy, scrape, or reverse engineer our software
    • Use our Services to compete with us
    • Abuse, harass, or threaten our team or users
    • Provide false business, billing, or campaign information
    • Interfere with the security or performance of the Services
    • Use the Services for illegal, fraudulent, or deceptive marketing

    We may suspend or terminate access if we believe these rules are violated.

    1. Privacy Policy

    Your use of our Services is also governed by our Privacy Policy.

    You can view it here:

    https://enervio.io/privacy-policy

    By using our Services, you agree to our Privacy Policy.

    1. Service Management

    We reserve the right to manage, update, improve, modify, pause, or discontinue any part of the Services.

    We may also remove or restrict access to content, accounts, campaigns, or features if needed to protect our business, users, systems, or third party platform relationships.

    1. Service Interruptions

    We try to keep our Services available and working properly.

    However, we cannot guarantee that the Services will always be available, uninterrupted, secure, or error free.

    The Services may be affected by maintenance, technical issues, third party outages, internet problems, platform changes, or events outside our control.

    We are not responsible for losses caused by downtime, delays, errors, or interruptions.

    1. User Data

    We may store certain information you provide to us or transmit through the Services in order to operate, improve, and support the Services.

    Although we may perform backups or use third party systems that store data, you are responsible for keeping your own records and copies of important business data.

    We are not responsible for loss or corruption of data unless required by applicable law.

    1. Disclaimer

    The Services are provided on an “as is” and “as available” basis.

    To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non infringement, accuracy, availability, and reliability.

    We do not guarantee that:

    • The Services will meet all of your expectations
    • Leads will become customers
    • Campaigns will always be profitable
    • Third party platforms will approve or maintain your accounts
    • Any estimate or calculation will be fully accurate
    • The Services will be uninterrupted or error free

    You use the Services at your own risk.

    1. Limitation of Liability

    To the fullest extent permitted by law, ID Creative LLC, its owners, employees, contractors, partners, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.

    This includes lost profits, lost revenue, lost business, lost customers, lost data, advertising losses, or other damages related to your use of the Services.

    To the fullest extent permitted by law, our total liability for any claim will be limited to the amount you paid to us for the Services during the three months before the claim arose.

    1. Indemnification

    You agree to defend, indemnify, and hold harmless ID Creative LLC, its owners, employees, contractors, partners, and agents from any claims, damages, losses, liabilities, costs, or expenses arising from:

    • Your use of the Services
    • Your business activity
    • Your advertising claims
    • Your products or services
    • Your customer communication
    • Your violation of these Terms
    • Your violation of any law or third party rights
    • Information, materials, or access you provide to us

    1. Termination

    We may suspend or terminate your access to the Services if:

    • You violate these Terms
    • You fail to pay
    • You misuse the Services
    • You provide false information
    • Your use creates legal, platform, security, or business risk
    • We decide to stop offering the Services

    Termination does not remove your obligation to pay amounts already owed.

    1. Governing Law

    These Terms and your use of the Services are governed by the laws of the State of Wyoming, United States, without regard to conflict of law rules.

    1. Dispute Resolution

    Any dispute related to these Terms or the Services will be handled in the state or federal courts located in Wyoming, unless another process is required by applicable law.

    You and ID Creative LLC agree to the personal jurisdiction and venue of those courts.

    1. Electronic Communications

    By using our Services, submitting forms, creating an account, sending emails, or communicating with us electronically, you agree to receive electronic communications from us.

    You agree that electronic communications, agreements, notices, invoices, signatures, and records satisfy any legal requirement that such communication be in writing.

    1. Changes to These Terms

    We may update these Terms from time to time.

    When we update them, we will change the “Last updated” date at the top of this page.

    Your continued use of the Services after the updated Terms are posted means you accept the updated Terms.

    1. Contact Us

    For questions about these Terms or the Services, contact us at:

    ID Creative LLC
    1309 Coffeen Avenue
    STE 1200
    Sheridan, WY 82801
    United States

    [email protected]